Handling Difficult Conversations
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Overview
Handling a difficult conversation will be a lot easier for you with the help of this course.
You’ll discover how to plan out and then follow a structure for the interaction.
Don’t go into these conversations with dread any longer.
Programme Outline
This programme is made up of 7 presenter-led sessions.
- What Is Emotional Intelligence?
- Preparing For A Difficult Conversation
- How To Hold A Difficult Conversation
- How To Close A Difficult Conversation
- How To Give Bad News In The Right Way
- How To Handle Difficult People
- How To Assertively Deal With Aggression
- How To Hold Difficult Conversations With Poor Performers
Objectives
This programme will help you to:
- Plan and prepare for a difficult conversation
- Work through a structure when delivering the message
- Finish the conversation in the right way
- Deliver bad news effectively
- Handle different personality types
- Respond to aggressive people
- Approach poor performers with confidence
Sign up for this course
eLearning courses are only available to FCF Academy members, click here to apply for membership.
Course cost:
£50.00